Last updated: October 12, 2026
Contact The Chic Wholesale for help with a return, damaged item, incorrect item or refund request. This guidance does not limit rights that apply under relevant law.
Request help before returning an item
Email info@thechicwholesale.com with your order number, the item and quantity affected, and the reason for your request. Include clear photos of damage or incorrect items when relevant. We will review your request and confirm the applicable next steps.
Eligibility and item condition
Return eligibility, any deadline, and item-condition requirements must be confirmed for your order. Keep items, labels and packaging while your request is reviewed. For custom-branded, personalised or specially sourced goods, ask about return arrangements before ordering.
Damaged, incorrect or missing items
Report the issue promptly after discovering it. Keep the shipping packaging and provide order details and photographs where appropriate so the issue can be investigated.
Return instructions and shipping costs
Wait for the confirmed return address and instructions before sending goods. Do not assume the address on a shipping label is the return address. Responsibility for return shipping, original delivery charges and any other applicable charges will be confirmed for your request, subject to applicable law. Free return shipping is not promised by this page.
Refunds
Submitting a request does not by itself confirm a refund. If a refund is approved, the amount, method and any required return or inspection will be communicated to you. Payment-provider processing can affect when funds appear in your account. Contact us if an approved refund has not appeared within the timeframe communicated for your request.
Exchanges, changes and cancellations
Contact us with the item and replacement required, or the change you would like to make. Availability and the order’s processing or dispatch status affect what can be arranged. Applicable statutory rights remain unaffected.
Need help?
Email info@thechicwholesale.com with your order number, if applicable. Never send passwords or complete payment-card details by email.