Answers to common questions about wholesale registration, products and orders.
Who is The Chic Wholesale for?
Our store offers apparel and accessories for wholesale buyers, boutiques and resellers. Browse product information after signing in to your customer account.
How do I apply for a wholesale account?
Use the registration form shown when you visit a restricted collection or product page. Enter your contact and business details and supply the requested business license, seller’s permit or tax information.
I registered. Why can’t I access the catalogue?
Registration and account approval are separate steps. Sign in with the email used for registration. If access remains restricted or you need an application update, contact us with your business name and registration email.
Do you have a minimum order quantity?
Check the product page and any requirements shown in your cart. Minimum quantities can depend on the item or a custom order. Contact us before ordering if a requirement is unclear; do not assume a minimum from another product.
How do I choose my size or colour?
Choose the available options on the product page and review the selected variant before adding it to your bag. If you need measurements or fit guidance that are not listed, contact us before ordering.
Can I request custom branding or packaging?
Some product pages mention custom branding and packaging. Contact us with the product link, quantity and requirements to confirm availability, pricing and lead time before placing a custom order.
Which payment methods can I use?
Use the payment options offered at checkout for your order. Available methods can depend on the destination and order. Review the final currency, shipping charges and taxes before paying.
Where do you ship, and how much does delivery cost?
Enter your delivery address at checkout to see available shipping options and charges. If no option is offered, contact us before ordering. See our shipping information page for guidance.
When will my order arrive?
Delivery depends on stock, order preparation, destination and carrier service. Use any estimate supplied for your order. For a required arrival date, contact us before purchasing; an estimated date is not a delivery guarantee.
How can I check an order or request a change?
Sign in to your account to view your order history. Email us with the order number if you need an update or change. A change or cancellation depends on the order’s current processing or dispatch status.
What if an item is damaged, incorrect or missing?
Contact us promptly with your order number, affected items and clear photos where relevant. Keep the packaging while we review the issue. See our returns and refund guidance before sending anything back.
How do I request a return or refund?
Email us with your order number and reason. We will review the request and confirm applicable eligibility, instructions and any charges. Do not ship items to the address on the parcel without confirmation. Your applicable statutory rights are unaffected.
How do I contact customer support?
Email info@thechicwholesale.com. Include your business name, product link or order number so we can understand your request.